BroBizz A/S Annual Report 3 Company objective BroBizz A/S’ main task is to be the issuer of BroBizz®, which can be used as a means of identification for a number of transportrelated payment services, such as toll roads, bridges, ferries, parking etc. BroBizz A/S is responsible for overall customer relations, including contract administration, collection of fees between operators and the customer etc. Highlights of the year BroBizz A/S develops and manages the BroBizz® concept that facilitates automatic payment on, among other things, bridges, ferries, toll roads and car parking facilities. Through its participation in the EasyGo partnership, BroBizz A/S has good experience of payment services across national borders. BroBizz® is currently used on more than 50 toll roads, bridges and ferries in Denmark, the rest of Scandinavia and in Austria. The company has a dual objective business strategy. One part consists of expanding the number of sites using a BroBizz®; and the other is to become an EETS issuer (the European electronic toll service). The company has also been focusing on creating more opportunities for customers with BroBizz® in 2015. The major event of the year’s activities was when the company launched a partnership with Danske Færger, a ferry company, in November. This was to undertake contract administration for customers using Danske Færger’s routes, including the Bornholm and SpodsbjergTaars routes. The agreement means that customers can use their BroBizz® on virtually every ferry route in Denmark. The partnership is important for the objective of continuously developing the company's services for the customers’ benefit. BroBizz A/S also agreed a partnership with vehicle leasing company, GoMore, in the autumn of 2015. This will help to focus on social, cheap and environmentally friendly car sharing. The partnership is expected to generate interest in BroBizz® among younger drivers. It is also expected that the company's existing customers will continue to become more aware of the possibility of choosing a more environmentally friendly solution when they need to travel across the country. Persuading more people to use GoMore’s transport solutions, through providing them with a BroBizz®, means the environment is protected and it becomes less expensive for customers. The company also focused on continuing to develop and improve the services provided to customers. In this context, a new website was launched in spring 2015. The favourable development is also seen in relation to the company’s customers with the number of BroBizz® units issued standing at 796,000 at year end 2015, an increase of 9 per cent. In the autumn of 2015, BroBizz A/S completed the annual overall customer satisfaction survey, which showed that there is still a high degree of satisfaction with its services. In 2016 there will be continued focus on creating new opportunities and maintaining a high level of service to customers with more self-service offerings and new applications. There was also an exciting development on the European front in 2015. The company participates in the EU REETS project, which aims to promote the spread of the European EETS toll service through a full-scale pilot project, in which a number of European countries take part. BroBizz A/S has been in close dialogue with selected countries in the past year, and is working to conclude an
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