Sund & Bælt Holding A/S Annual report 3 New business opportunities and more benefits for customers It became easier for customers to pass through the toll station at the Storebælt Bridge at the start of 2020. The system was upgraded with new technology in 2019, which, after over 20 years with BroBizz will provide our customers with new digital options of paying when they travel across the link. There was an overall traffic increase of 1.8 per cent in 2019, and 13.3 million vehicles crossed Storebælt. This means that a new traffic record was set for the sixth year in a row. Along with continued low interest rates and low inflation, it meant that Sund & Bælt delivered a satisfactory result for the year. The new payment solution uses the vehicle’s number plate and is called PayByPlate. By year end 2019, over 400,000 customers had taken out a contract with BroBizz A/S to use this service in addition to the over 1 million customers who pay using BroBizz. New express lanes now provide a smooth 50 km/h passage for customers using automatic payment. Today, nearly 80 per cent of customers pay automatically, meaning that more users will be able to cross the Storebælt Bridge in future without delays – even with rising traffic levels. Also in 2019, a brand new toll system opened when Crown Princess Mary's Bridge was inaugurated at Frederikssund in September. The infrastructure is a free flow system and the first of its kind in Denmark. The number plate technology is used here as well and offers customers an efficient and simple payment solution for the new user-paid link. Our subsidiary, BroBizz Operatør A/S, was behind the launch which utilises the synergies and knowledge built up at Sund & Bælt from payment processing on Storebælt. BroBizz A/S worked on a growth strategy in 2019, one that will transform the company into a competitive, digital mobility company that, through strong partnerships, offers the best travel experience for customers in Scandinavia and on their journeys in Europe. In March, it became possible for BroBizz A/S's corporate customers to sign up for a new service – EuroBizz, which provides access to toll roads in seven central and southern European countries in addition to Scandinavia. The strategy is to continue to expand the number of countries where customers can use EuroBizz, with the further goal of offering the same service to all private customers in 2020. Focus on increased use of data in the operation and maintenance of our infrastructure continues to create new opportunities. Based on experience and knowledge from operations on Storebælt – focused on digital tools – we can deliver improvements in efficiency and quality in the operation of our own infrastructure. The objective is that within a five-year period up to 2023, we can reduce our operating expenses by 10 per cent, where they would otherwise increase as our facilities grow older. Furthermore, with increased digitalisation of operations, we will be able to extend the serviceable life of the Storebælt Bridge by up to 100 years for the benefit of customers and the entire Danish community. Throughout the year, and through our subsidiary, Sund & Bælt Partner A/S, we have entered into a number of cooperation agreements with other operators around the world. The purpose is to share knowledge from our own business in order that others will be able to achieve the same benefits as us. In order to be able to share knowledge to a greater extent than before, we have converted our know-how into digital tools and services. It could be said that we have made our knowledge sharing scalable and accessible to everyone. The Fehmarnbelt project is making good progress. In 2019, the construction phase for the tunnel project was initiated on the Danish side following several years of preparation and site development and this is largely complete at Rødbyhavn. On the German side, the first construction activities were initiated at Puttgarden. Activity levels are expected to intensify in 2020, when the main contractors will start to make serious headway at the construction site at Rødbyhavn and construction, including that of the work harbour, commences. Upgrading and expansion of the Danish landworks for the Fehmarnbelt link is still on schedule and to budget. As early as 2021, the railway between Ringsted and Nykøbing Falster will be one of the first sections to be ready for new and faster trains, thus significantly reducing the travel time by train between Copenhagen and Nykøbing Falster. This will also create completely new, local development opportunities. At Sund & Bælt we are also continuing to work with sustainability in our own business and we have taken the initiative to acquire electric cars in connection with the replacement of our vehicle fleet. We are also installing charging stations at our office facilities in Halsskov for the use of employees driving an electric car. In this way, we want to share in the responsibility we have as a society to ensure a sustainable future. It is in this same way that we are working to contribute to the mobility of Danish society by streamlining our infrastructure so it can endure for many years to come for the benefit of travellers. Peter Frederiksen Chairman Sund & Bælt Holding A/S Mikkel Hemmingsen CEO Sund & Bælt Holding A/S
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